Support & Service Levels
Real people, clear timelines. Here's exactly when our Bengaluru-based team is available, how fast we reply, and how quickly we fix things — so you always know what to expect.
Check the video tutorials before raising a ticket
Our step-by-step videos walk you through everything — from profile setup and staff & services, to billing, GST/tax setup, WhatsApp automation and reports. Most questions are answered in a couple of minutes, no waiting required.
Watch the tutorialsSupport Hours
Every day (Monday – Sunday)
9:00 AM – 9:00 PM IST
These hours apply to every channel — WhatsApp, phone and email. During support hours, WhatsApp messages get a first reply within 1 hour. Messages sent outside these hours are answered when we're next online.
How fast we respond & fix
Response times below are measured during support hours. We separate how quickly we reply from how quickly we resolve.
| Priority | Example | We respond within | What happens next |
|---|---|---|---|
| Critical | Can't take bookings or billing is down | 30 minutes | Fix or workaround within 4 hours |
| High | A feature is broken or not working right | 1 hour | Resolved within 1 business day |
| Normal | How-to, setup help or a minor question | 1 hour | We share a step-by-step / video guide the same day. If you still need help, we schedule a support call. |
| Feature request | Suggest a new feature or improvement | 1 business day | Logged and reviewed for our product roadmap (no fixed delivery date). |
Can't take bookings or billing is down
Respond within: 30 minutes
What happens next: Fix or workaround within 4 hours
A feature is broken or not working right
Respond within: 1 hour
What happens next: Resolved within 1 business day
How-to, setup help or a minor question
Respond within: 1 hour
What happens next: We share a step-by-step / video guide the same day. If you still need help, we schedule a support call.
Suggest a new feature or improvement
Respond within: 1 business day
What happens next: Logged and reviewed for our product roadmap (no fixed delivery date).
Your software stays online around the clock. Any planned maintenance is announced in advance so it never catches you off guard.
How to raise a ticket
To help us diagnose faster and get back to you sooner, please include the details below when you message us on WhatsApp.
Share a screenshot
Attach a screenshot of the error or screen where you're stuck.
Or record a short video
A quick screen recording showing the issue helps us understand it instantly.
Describe the issue
Tell us what you were trying to do and what went wrong.
The more we can see, the faster we can diagnose the problem and get back to you with a fix.
The fastest way to reach us. Chat directly with our support team or founders during support hours.
Quick Support
Get help fast via WhatsApp
Available during support hours for the quickest response
Contact Information
Phone
+91 83109 47127Address
SalonBoost Technologies
Whitefield, Bengaluru, KA 560066
We're a cloud-first company. All support is delivered via WhatsApp and video call — no walk-ins.
Support Hours
Every day: 9:00 AM – 9:00 PM IST
Where to reach us
Pick the channel that suits you — all follow the same support hours.
What every customer gets
- ✓ 99.9% uptime commitment
- ✓ Clear response & resolution timelines (see above)
- ✓ Free setup and training included
- ✓ No hidden charges or GST
- ✓ 30-day money-back guarantee
- ✓ Dedicated account manager