Refund Policy

Our commitment to customer satisfaction and fair refund practices

Last Updated: January 1, 2024

At SalonBoost, we're committed to your satisfaction. This refund policy outlines our procedures for refunds and cancellations to ensure transparency and fairness for all our customers.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new subscriptions. If you're not completely satisfied with SalonBoost within the first 30 days of your subscription, you can request a full refund.

  • Refund requests must be made within 30 days of initial purchase
  • Full refund will be processed to the original payment method
  • No questions asked - we want you to be happy with your choice

Monthly Subscriptions

For monthly subscriptions:

  • You can cancel at any time before your next billing cycle
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months unless within the 30-day guarantee period
  • Your access continues until the end of your paid period

Annual Subscriptions

For annual subscriptions:

  • 30-day money-back guarantee applies to the full annual amount
  • After 30 days, refunds may be considered on a case-by-case basis
  • Unused months may be refunded in exceptional circumstances
  • Contact our support team to discuss your specific situation

Add-on Services and Features

For additional services and premium features:

  • One-time purchases are covered by our 30-day guarantee
  • Setup and onboarding fees are refundable within 30 days
  • Custom integrations and development work may have different terms

How to Request a Refund

To request a refund:

  1. Contact our support team at support@salonboost.com
  2. Include your account email and reason for the refund request
  3. Our team will review your request within 2 business days
  4. Approved refunds are processed within 5-10 business days

Exceptional Circumstances

We understand that sometimes unexpected situations arise. If you have circumstances beyond the standard policy, please contact us. We review each case individually and may offer:

  • Extended trial periods
  • Account credits
  • Partial refunds
  • Flexible payment arrangements

Non-Refundable Items

The following are generally non-refundable:

  • Third-party service fees (payment processing, SMS, etc.)
  • Custom development work after completion
  • Data export or migration services after completion

Contact Us

If you have any questions about our refund policy or need to request a refund, please contact our customer support team:

Email: support@salonboost.com
Phone: +918095851126
Hours: Monday-Friday, 9AM-6PM PST